Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions below.

1. Return Eligibility

• Items must be unused, unworn, and in original packaging
• Return request must be made within 7 days of delivery
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

• Used or damaged items (not due to our fault)
• Clearance or sale items
• Personal care products (if opened)

3. Refund Process

• Once we receive and inspect the returned item, we will notify you
• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

4. Exchange Policy

• Exchanges are allowed only for defective or damaged items
• Contact us within 48 hours of delivery for exchange requests

5. Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable

6. Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us immediately with photos. We will replace or refund the item at no extra cost.

7. Contact Us
For any return or refund requests, contact us at:
📧 trusticartstore@gmail.com